I know Steve must have called her because she was aware of the post I wrote on Yelp and acknowledged reading it. I never talked or saw a manager the day I walked out. With 20/20 hindsight, I probably should have requested to talk to a manager. From my phone conversation with her, she was not there that day so nothing lost or gained.
She did apologize for the poor service, acknowledged that I was a long time customer and has put on my chart I am to get a free manicure and pedicure. There is no limitation on the time I chose to use it.
She said they were putting in new rules for staff to follow and that I nor any other customer should receive the treatment I experienced. I did thank her for calling me and I did rehash some of the visit with her; again she gave me assurances that this would not happen again.
So sometime in the near future I will take advantage of my complimentary mani/pedi. Meanwhile I went to another salon and got a nice manicure.
- Good customer service-have the right staff up front when greeting and directing customers to the person who will be providing the service.
- Good customer service-train the staff on expectations of how you want the customer to be treated, observe them as they perform to provide tips, corrective feedback and praise.
- Good customer service-make sure the hair stylist or nail technician or massage therapist is aware there customer is in the salon and if running behind let the customer know.
- Good customer service-don't text or play on the phone, be busy in the shop assisting other staff in helpful ways that will allow the customer to have a good experience.