The following day after the incident reported in the previous post, I researched further about this company hoping to find more information about the owner or general manager. I found several locations of this salon in Richmond and decided to call one. I spoke to a very pleasant person and was given the name of the Operations Manager, Steve S. Of course when I was put through to his office, I got his voice mail.
I left a very pleasant voice mail, stating I had received poor service, telling him how long I have been a customer and I felt strongly that he needed to know about the experience I had. I also informed him that I left a review on Yelp about the poor service and found that I was not the only one to do so.
It is now Monday evening and I have no call from Steve. I am truly disappointed. There is so much that could have been done to salvage this situation. My loss and theirs.
I have to go to Richmond for business in a couple of weeks, perhaps I will stop into one of their locations and ask for Steve.